Sales Engineer

Location: Vancouver

Radiant Communications: Big Enough to Deliver, Small Enough to Care

Radiant Communications: A Great Place to Work!

With offices in Vancouver and Toronto, Radiant is investing in our growth as one of Canada’s largest dedicated business Internet communications companies, serving customers across the country.  Our core capability is our ability to deliver coast to coast connectivity as one vendor. Our customers appreciate our commitment to being Always on Service and we are passionately dedicated to delivering exceptional value and operational excellence in every aspect of our business. 

We provide businesses with a comprehensive range of IP-based data communications services including the largest on-net DSL footprint across Canada and the United States. In addition to connectivity, from our data centres in Toronto and Vancouver, Radiant’s expanded product line delivers leading edge cloud services to our customers including hosting cloud servers, hosted private clouds, managed servers and hosted MS- Exchange.

Position Summary

Radiant is seeking to expand our sales team with an experienced and professional Sales Engineer to partner with our Business Development Managers in a pre-sales technical role, showcasing Radiant product solutions. In this role you will be setting up demonstrations and explaining features and benefits to customers and designing and configuring products to meet specific customer needs. In additional to technological aptitude, and the ability to learn quickly and stay current, the ideal candidate's interpersonal, presentation and troubleshooting skills should evoke passion and confidence.

In this key sales role, you will share direct customer account responsibilities for selected accounts in an assigned territory. You are a lifelong learner and are passionate about staying up-to-date on relevant competitive solutions, products and services.   

Responsibilities

  • Provide technical and sales support for accounts in assigned territory
  • Perform technical presentations for customers, partners and prospects
  • Assist with the development of formal sales plans and proposals for assigned opportunities
  • Actively participate as a specialist on Sales Team and provide consultative support in your area of specialization to other Sales Engineers
  • Nurture relationships with existing and prospective client accounts at all levels of management
  • Identify priorities, issues, and challenges and develop solutions to achieve results
  • Work cooperatively and effectively with fellow sales team members and Radiant clients
  • Follow up to ensure customer success

 Skills and Experience Required

  • Experience as a Pre-Sales Engineer in a technical environment required
  • BS/BA (EE/CS) or equivalent degree is required and a CCNP and/or CCIE certification is highly desirable
  • Must have in-depth knowledge and strong operating experience in at least one of the following areas of specialization: Data Center (Switching, UCS, Compute) or Borderless Networks (Campus, WAN, Security and/or Wireless)
  • Demonstrated combination of creative, technical and analytical skills that have provided innovative and flexible solutions for prior customers
  • Goal oriented, with a proven history of meeting or exceeding sales and other personal and professional goals
  • Proficiency in MS Word, Excel and CRM software coupled with the ability to write high quality winning sales proposals
  • Competitive knowledge including solution, technology and product offerings
  • Excellent written and verbal communication, listening, negotiation and presentation skills
  • Demonstrated technical knowledge and consultative skills
  • Excellent verbal and written communication skills and a passion to create win-win situations for partners and clients
  • Ability to thrive in a challenging, demanding and rapidly changing environment without close supervision 
  • Ability to build trust with others and demonstrate high level of professionalism and integrity
  • Ability to create and maintain an effective and collaborative team environment where you add value as a team member and assume a leadership role on the team

Radiant now welcomes applications for this role at HR@radiant.net. Please state the job title in the subject line.